BMC has announced the general availability of the Summer ’20 release for Helix Remedyforce. We have put together some useful links to help you learn more about the latest features and changes to keep an eye on.
BMC Helix Remedyforce Summer ’20 Release Announcement
This is a helpful overview post that highlights the top-level features and capabilities in the release. It’s broken out into different sections covering:
- Remedyforce Console
- Self-Service 3.0
- Remedyforce CMDB
- Remedyforce Administration
Click here to read the announcement.
BMC Helix Remedyforce Summer ’20 Insights Video
BMC Helix Remedyforce Summer ’20 Feature Hightlights Videos
This is a great resource that BMC put together with quick demos of the different features.
Videos cover features like:
- Sorting on multiple columns
- Queue reporting
- My Work Days
- Lightning Web Components for Self-Service
- New Request Designer
Click here to visit the video library.
Release Notes for BMC Helix Remedyforce Summer ’20
Must read for Remedyforce administrators.
Click here to read the release notes.
Release Schedules for Summer ’20 Release
Appears the self-upgrade window will run through September 24th with the Production Automatic Upgrade happening by September 25th.
Click here for the self-service and production release schedules.
Connect with us to talk about this new release and your upgrade path. We can run a “Health Check” on your current org and help you plan ahead for the September 25th roll out.