Salesforce is a large company, and many large businesses use the Salesforce platform. However, your business doesn’t have to be a multinational conglomerate to benefit from all the tools that Salesforce has to offer. You don’t even have to have an internal team of Salesforce administrators to make the…
One of the big perks of working with an Oceanforce Solutions consultant is that we are Salesforce certified. We’ve written in the past about why you should choose to work with a Salesforce certified consultant. Today, we're explaining the mechanics of how to work with…
Oceanforce Solutions offers certified consulting services for both Salesforce and BMC Helix Remedyforce. But if you are new to services like BMC and Salesforce, it can be overwhelming to understand how they are separate, and in what ways they work together. What is BMC Remedyforce? …
With the global COVID-19 pandemic still causing unexpected delays and impacts to many facets of life, it is now finally time for us to review the Salesforce Summer ‘20 release. Though originally slated for May 2020, it was pushed until…
The concept of customer satisfaction has shifted over the course of the last several decades, from satisfaction with a transaction to meeting a customer’s expectations from beginning to end. This idea evolved again with the prevalence of social media. Anyone with a Facebook, Instagram, or…
Today’s blog post is another Salesforce Feature Deep Dive into Commerce Cloud. We are reviewing the basics, the benefits, the requirements, and how to implement this tool in your Salesforce account. If you have specific questions about Commerce Cloud and its compatibility with your organization’s Salesforce account, you can always get…
Hi everyone, I’m Eric Cobb and I’m the founder of Oceanforce Solutions. Three years ago, I launched Oceanforce with the idea that I could better help people with their BMC Remedyforce and Salesforce needs as a consultant. My experience working for BMC gave me the tools and deep…
“Cost per ticket” may be the supposed reigning champ of service desk metrics but relying on a single metric alone isn’t enough. In addition, “cost per ticket” doesn’t reveal the entire truth about the real cost per service desk ticket. Even worse:…
Expect the Unexpected, Protect Your Systems With the COVID-19 pandemic affecting business across the globe, many companies are trying to survive, while others are thriving from unexpectedly high demand (hand sanitizer and toilet paper, for example). For businesses that have shifted…
Why do Certifications Matter? When it comes to choosing a consultant for hire, it can feel overwhelming. Who do you choose and who do you trust? How do you make the right decision? While you may not need a certification to become a consultant, many consultants get certifications to show qualifications for a certain platform or skill set. Just like…