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Service Management 2022

Service Management – 2021 in Review, 2022 Outlook

  • December 28, 2021
  • ITSM

Are we having fun yet? 2021 was fraught with challenges due to COVID-19 and various degrees of restrictions nationwide. While some states embraced the return to the office, others remained cautious and kept as many employees working remotely as possible.…

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Service Management Implementation

Service Management Implementation: Key Job Roles

  • July 20, 2021
  • ITSM

To have a successful service management implementation of any managed service solution, there needs to be clearly defined roles to ensure clear lines of communication and streamlined decision making. In this article, we’ll highlight the different roles that we’ve seen…

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Salesforce Spring 21 Image

Salesforce Spring 21 Release Preview

Salesforce is publishing a lot of great information that details what is coming up in the Spring ’21 release. We’ll highlight some of the features and enhancements that we’re looking forward to seeing. Four of the key features that Salesforce…

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Snow and Remedyforce Integration Review

Today we’re going to explore some of the features in the SNOW integration with Remedyforce. Snow Software is a developer of Software Asset Management (SAM) solutions. Their software helps organizations ensure they have the appropriate licenses for the software that…

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