BMC recently released their latest rev of Helix Remedyforce Winter ’22 and we’re going to provide some insights on the feature set that is in the release. Remedyforce Automatic Upgrade dates only apply to ORGs running the latest major patched…
Are we having fun yet? 2021 was fraught with challenges due to COVID-19 and various degrees of restrictions nationwide. While some states embraced the return to the office, others remained cautious and kept as many employees working remotely as possible.…
You may or may not be aware, but with the advent of the Flows functionality in Salesforce, the gradual sun-setting of Workflows and Process Builder has begun. While it will take time for Salesforce to nudge everyone over to the…
With the Winter ’22 release of Salesforce, the Service Cloud is seeing a host of new features and enhancements. We’ll touch on some of them in this blog post. To read even more details, we encourage Salesforce admins to review…
To have a successful service management implementation of any managed service solution, there needs to be clearly defined roles to ensure clear lines of communication and streamlined decision making. In this article, we’ll highlight the different roles that we’ve seen…
Salesforce is publishing a lot of great information that details what is coming up in the Spring ’21 release. We’ll highlight some of the features and enhancements that we’re looking forward to seeing. Four of the key features that Salesforce…
One of the really nice features of Remedyforce is their integration with Salesforce Chatter. Chatter is a collaboration and knowledge sharing application, native to Salesforce.com, that provides users the ability to post questions, share information, request help and create collaboration…
We think it’s fair to speak for most people in saying that 2020 was bananas. Between COVID-19 and the U.S. Presidential Election, there has been no shortage of headlines in the news. As we reflect back upon 2020, we’re not…
Today we’re going to explore some of the features in the SNOW integration with Remedyforce. Snow Software is a developer of Software Asset Management (SAM) solutions. Their software helps organizations ensure they have the appropriate licenses for the software that…
Today we’re going to explore some of the features in the OneLogin integration with Remedyforce. OneLogin provides Remedyforce administrators with a means to configure application access and the provisioning of users and policies while providing a second-factor of authorization to…