OCEANFORCE SOLUTIONS BLOG
The Oceanforce Solutions Blog covers topics related to BMC Remedyforce, Salesforce.com and ITSM industry news and updates. Subscribe for information related to upcoming releases, trends in the ITSM industry and for news related to Oceanforce Solutions services.
Service Management – 2021 in Review, 2022 Outlook
Are we having fun yet? 2021 was fraught with challenges due to COVID-19 and various degrees of restrictions nationwide. While some states embraced the return to the office, others remained…
Salesforce Flows: Planning your move from Workflows and Process Builder
You may or may not be aware, but with the advent of the Flows functionality in Salesforce, the gradual sun-setting of Workflows and Process Builder has begun. While it will…
Salesforce Winter ’22 Release – Service Focus
With the Winter ’22 release of Salesforce, the Service Cloud is seeing a host of new features and enhancements. We’ll touch on some of them in this blog post. To…
