OCEANFORCE SOLUTIONS BLOG
The Oceanforce Solutions Blog covers topics related to BMC Remedyforce, Salesforce.com and ITSM industry news and updates. Subscribe for information related to upcoming releases, trends in the ITSM industry and for news related to Oceanforce Solutions services.
Upcoming Fall 2019 Events
The beginning of September is an exciting time of the year. As the rush to the end of the calendar begins to build in momentum, school starts up again, and…
Salesforce Feature Deep Dive: Einstein Next Best Action
What is Salesforce’s Einstein Next Best Action? The Einstein Next Best Action tool is a form of AI within the Salesforce interface that uses recommendations, business intelligence, and artificial intelligence…
BMC Remedyforce Feature Deep Dive: Using BMC Helix Chatbot Technology
One of BMC Remedyforce’s features that entire organizations can take advantage of is the BMC Helix Chatbot technology. Located within the BMC Remedyforce interface, developers and admins alike can construct and incorporate chatbots using BMC Helix Chatbot Technology.…
