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A Customer Service Representative Working To Solve A Service Desk Ticket

The Real Cost Per Service Desk Ticket

“Cost per ticket” may be the supposed reigning champ of service desk metrics but relying on a single metric alone isn’t enough. In addition, “cost per ticket” doesn’t reveal the entire truth about the real cost per service desk ticket. Even worse:…

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Spring '20 Salesforce Release

Salesforce Spring ‘20 Release: Key Takeaways

  • February 20, 2020
  • ITSM

Salesforce released its Spring ‘20 release update on February 17th, 2020, and we’ve had a few days to review the updates, changes, and improvements that should help make users lives a little easier.  Each update has an extensive list of…

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Oceanforce Solutions Consulting For Salesforce.com

Oceanforce Solutions Expands into Salesforce

Oceanforce Meets Salesforce Through Expanded Services Oceanforce Solutions is excited to offer our services and expertise not only with BMC Helix Remedyforce, but also into the newly expanded realm of Salesforce. It’s a natural expansion for us, as BMC Helix Remedyforce works within the Salesforce platform, with the…

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