The beginning of September is an exciting time of the year. As the rush to the end of the calendar begins to build in momentum, school starts up again, and suddenly the calendar is full of conferences and business engagements. In…
What is Salesforce’s Einstein Next Best Action? The Einstein Next Best Action tool is a form of AI within the Salesforce interface that uses recommendations, business intelligence, and artificial intelligence to synthesize tactics, strategies, and business insights at lightning speed. The…
Making the Choice to Switch CRMs If you’re looking into making the switch to Salesforce or have already decided to make it your CRM of choice, there are additional steps before you’ll be ready to use a Salesforce account that’s…
Latest Update to Salesforce: Summer '19 On June 17th, Salesforce released their Summer ‘19 release update for the platform. As with every release, it’s full of useful improvements across the board, whether you’re in sales, marketing or IT. We’re breaking…
Oceanforce Meets Salesforce Through Expanded Services Oceanforce Solutions is excited to offer our services and expertise not only with BMC Helix Remedyforce, but also into the newly expanded realm of Salesforce. It’s a natural expansion for us, as BMC Helix Remedyforce works within the Salesforce platform, with the…
Here are some features that are in the Salesforce.com Spring Release 2019 that we think are relevant to our user & customer base. Prior to any major release, we recommend that you order your Salesforce.com Health Check and have Oceanforce…