REMEDYFORCE CASE STUDIES
Oceanforce Solutions participated in the BMC Partner & 3rd Party Vendor webinar series recently and were pleased to be joined by Keith Poulus from InTrust Bank and Laurie Bryan from Landstar Systems. In the webinar, each speaker talks about their unique systems environments and challenges and how they were overcome using BMC Helix Remedyforce, with the help of Oceanforce Solutions.
- Eric Cobb, Principal & Founder, Oceanforce Solutions
- Keith Poulus, Salesforce Administrator, InTrust Bank
- Laurie Bryan, Manager, Help Desk, Landstar System, Inc.
Case Study: Full Remedyforce Implementation
Industry: Oil Production
Project Length: 21 days
Oceanforce helped us develop and deploy our Remedyforce implementation extremely quickly and smoothly. The project was properly estimated and stayed within budget. They definitely exceeded our expectations and we would highly recommend them.
Senior Manager, IT, Enterprise Automation
REMEDYFORCE CLIENT ANALYSIS
Oceanforce Solutions worked with one of the largest independent oil production companies to select and implement a 100+ seat Remedyforce solution into their brand-new Salesforce.com org.
The client was new to both Salesforce and Remedyforce and desired a solution partner that had demonstrated expertise on both platforms.
Oceanforce worked with the client stakeholders to identify their business processes, IT resources and hardware assets and then map them to the Remedyforce product capabilities.
This analysis by Oceanforce provided the project roadmap for implementation.
REMEDYFORCE SOLUTION DESIGN
In the solution design phase, Oceanforce recommended a phased implementation approach to reduce complexity and to ensure configuration best practices were followed.
REMEDYFORCE SOLUTION BUILD
The project consisted of three phases:
- Incident Management implementation
- Service Request Management implementation
- Change Request Management implementation
Each phase consisted of a configuration, testing and deployment project life cycle.
REMEDYFORCE SOLUTION MAINTENANCE
The client has grown their organization by 20% and has retained Oceanforce to assist with maintenance releases, upgrades and custom configurations and workflows.