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REMEDYFORCE CASE STUDY

Oceanforce Solutions Consulting For BMC Remedyforce

Case Study: Full Remedyforce Implementation

Industry: Oil Production
Location: U.S.
Seats: 100+
Project Length: 21 days

Oceanforce helped us develop and deploy our Remedyforce implementation extremely quickly and smoothly. The project was properly estimated and stayed within budget. They definitely exceeded our expectations and we would highly recommend them.

Mark A.
Senior Manager, IT, Enterprise Automation

REMEDYFORCE CLIENT ANALYSIS

Oceanforce Solutions worked with one of the largest independent oil production companies to select and implement a 100+ seat Remedyforce solution into their brand-new Salesforce.com org.

The client was new to both Salesforce and Remedyforce and desired a solution partner that had demonstrated expertise on both platforms.

Oceanforce worked with the client stakeholders to identify their business processes, IT resources and hardware assets and then map them to the Remedyforce product capabilities.

This analysis by Oceanforce provided the project roadmap for implementation.

REMEDYFORCE SOLUTION DESIGN

In the solution design phase, Oceanforce recommended a phased implementation approach to reduce complexity and to ensure configuration best practices were followed.

REMEDYFORCE SOLUTION BUILD

The project consisted of three phases:

  1. Incident Management implementation
  2. Service Request Management implementation
  3. Change Request Management implementation

Each phase consisted of a configuration, testing and deployment project life cycle.

The entire Remedyforce project was completed and live in 21 days.

REMEDYFORCE SOLUTION MAINTENANCE

The client has grown their organization by 20% and has retained Oceanforce to assist with maintenance releases, upgrades and custom configurations and workflows.

Analyze
Design
Build
Maintain

PLAN AHEAD WITH A REMEDYFORCE HEALTH CHECK

Get a personalized review of your current Remedyforce installation and custom configurations and Oceanforce will help you map out a strategy for the next platform release.

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