REMEDYFORCE HEALTH CHECK
You have likely committed enormous resources to your Remedyforce investment. You want to ensure that your system is running at peak efficiency and leveraging all of the functionality that you’ve paid for.
Oceanforce can perform a complete review of your current Remedyforce enviroment and provide you with a comprehensive report on the state of your systems, workflows and architecture.
Planning for an upgrade to the latest release? An Oceanforce Health Check is time and money well-spent so you can uncover any potential pitfalls with the upgrade.
The one-day health check will review your entire account and processes to ensure that you are taking full advantage of what BMC Remedyforce has to offer.
Read more about what is included:
Configuration and foundation data review includes:
- System Version
- Foundation data
- User review (IT staff)
- Profiles
- Permission sets
- Accounts
- Categories
- Status
- Impact, urgency, priority matrix
- Queues
- System Settings
- Application settings
- Email settings
- Email conversation
- Business hours
Examples of areas that will be reviewed include:
– Validation Rules
– Workflow Rules
– Recommendation
Review of how service requests are utilized in your organization and recommendations provided on how to enhance the functionality.
Your Oceanforce specialist will provide a customized suggested action plan at the conclusion of the health check process to improve on the efficiencies of your Remedyforce system. Examples of suggested improvements could include:
- Auto-routing
- Additional queues
- Utilization of Knowledge Management area
- Migration of newest version of Self Service Portal
- and more!